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Trust & Safety

Simple habits that keep clients and providers safe on every job.

Last updated: November 2026

Safe home entry — cleaning, plumbing, electrical

  • Schedule work in daylight hours whenever possible.
  • Confirm the provider's name and match their face to their profile photo before letting them in.
  • Have another adult present in the home during the job.
  • Agree on the exact work and the cash price before anything starts.

Boda-boda rides and deliveries

  • Helmets are a must — for the rider and the passenger.
  • Keep cargo to a safe, reasonable load.
  • Confirm the pickup and drop-off landmarks before setting off.
  • Agree on the exact fare before departure.

Cash etiquette

  • Pay only when the agreed work is done and you've checked it.
  • Count the money together, in a safe place.
  • Never pay large amounts up front to someone you haven't met.

Respect for everyone

Everyone deserves equal chances. Harassment, discrimination or threats of any kind — including against women and girls — lead to removal from let...ME!.

If something goes wrong

If a cash agreement or job goes wrong, the VictoryLab Agency team will help mediate.